Customer Category is a key classification on the Business Partner master data that directly influences transaction processing. It determines the available business transactions (like Sales Order types), pricing procedures, and output types. Using different Customer Categories (e.g., ‘Consumer’ vs. ‘Distributor’) is the standard and most effective way to drive channel-specific processes from the point of order entry.

Promotions in SAP Business ByDesign are designed for time-limited, conditional price reductions. They allow you to define conditions based on elements like Product Category and, crucially, can be restricted to specific Sales Channels. This directly fulfills the requirement: a 10% discount (action) for a Product Category (condition) valid for a set period (time dependency) only for the ‘Online Shop’ channel (restriction).

The Resource Management work center is specifically designed for planning and scheduling human resources. Its ‘Availability and Skills Check’ feature is the primary tool for this real-world scenario. It allows managers to search for resources based on criteria like availability (date), required skills/qualifications, and other factors, providing a structured way to find the right person for the job.

The correct configuration uses ‘Base Day 0’ (calculation starts from the invoice date), sets the ‘Fixed Date’ to 30 (the final net due date), defines the ‘Discount %’ as 2, and crucially, specifies ‘Discount Days’ as 10. This tells the system the discount is valid if payment is made within 10 days of the base date (invoice date), after which the full amount is due by the fixed date of 30 days.

A Follow-Up relationship is used to model a sequence where one business transaction succeeds another. When you define that a Sales Order is a follow-up to a Sales Quote, the system can propose to create the order from the quote (carrying over items), and upon successful creation, it can automatically update the status of the source quote to ‘Closed’, fulfilling the automation requirement.

The ‘Asset Depreciation Run’ is the dedicated periodic job for this purpose. Executing this run is the core action in the asset accounting closing process. It calculates depreciation for all relevant assets based on their master data (depreciation areas, methods, useful life) and creates the corresponding accounting documents, ensuring financial statements reflect accurate asset values and expenses.

In a variant configuration scenario, distinguishing features that define different versions of a product are modeled as Variant Characteristics. The specific value (e.g., ‘Fire Red’) is chosen during sales order entry. This characteristic value then determines the selection of the correct Product Variant, which has its own unique Bill of Materials and Routing, enabling the system to create the precise production order for the custom bike.

The Service Request application is the core tool for logging, tracking, and managing customer issues and inquiries. It records all relevant details (customer, product, description), can be linked to related transactions like Service Orders or Sales Orders, and its data is used for reporting and analysis to identify common problems, making it essential for effective support management.

The system provides a specific ‘Reverse Goods Receipt’ action for exactly this scenario. This action creates a reversing document that negates the effects of the original goods receipt—reducing inventory, reversing the GR/IR clearing account posting, and re-establishing the original purchase order quantity to be received. It is the clean and auditable method for correcting such errors.

Customer Category is a key classification on the Business Partner master data that directly influences transaction processing. It determines the available business transactions (like Sales Order types), pricing procedures, and output types. Using different Customer Categories (e.g., ‘Consumer’ vs. ‘Distributor’) is the standard and most effective way to drive channel-specific processes from the point of order entry.0